# Vera Automation > Vera Automation builds AI assistants for Philippine businesses. One assistant answers > customer messages across Facebook Messenger, Instagram, WhatsApp, Viber and website > chat, in English, Tagalog or Taglish, using only the business's own published > content. It qualifies the enquiry, books appointments where relevant, and hands the > full conversation to a person when it cannot help. The company also builds custom > websites and custom automations on negotiated terms. ## What Vera Automation does Vera Automation replaces the unanswered message. A Philippine business receives customer enquiries on Messenger and Instagram at all hours, and most of those messages are answered late or not at all. Vera answers them immediately, from the business's real prices, hours, services and policies, then does the next useful thing — captures the lead, books the appointment, routes to the correct branch, or escalates to a named person with the whole conversation attached. The name is deliberate: *vera* means true. The assistant answers only from supplied content, and when it does not know something it says so rather than guessing. That rule is enforced in the platform's own code, not in each client's configuration, so no customisation can switch it off. ## Key facts - Business: AI customer-service automation, and custom software on negotiated terms - Market: Philippines - Channels: website chat, Facebook Messenger, Instagram, WhatsApp, Viber - Languages: English, Tagalog, Taglish — matched to how the customer writes - Architecture: one multi-tenant platform; onboarding a client clones configuration, never code - Does not handle payments inside the conversation, by deliberate choice - Does not sell WeChat as a managed channel — WeChat permits one Official Account per business entity, so it is discussed case by case - Contact: hello@vera-automate.com ## Engagement Pricing is not published. It is discussed directly, because it depends on the channels, number of locations and integrations a business actually needs. Custom websites and custom automations are scoped and quoted per project. Contact: hello@vera-automate.com ## Why Messenger matters here The Philippines had 102.3 million Facebook Messenger users in July 2026 — about 84.4% of the population and roughly 95% of everyone online (source: NapoleonCat, July 2026). Viber is second at approximately 71%. For most Philippine SMEs, Messenger is not an additional channel to support: it is where the business already happens, ahead of the website and the telephone. ## Common questions ### What does Vera Automation do? Vera Automation builds AI assistants that answer customer messages for Philippine businesses on Messenger, Instagram, WhatsApp and website chat, in English, Tagalog or Taglish. The assistant answers only from the business’s own content — its real prices, hours, services and policies — then qualifies the enquiry, books an appointment where relevant, and hands the full conversation to a person when it cannot help. ### How is an AI assistant different from a chatbot? A chatbot follows a fixed decision tree and fails as soon as a customer phrases something unexpectedly, while an AI assistant understands the question as asked and answers from a body of real business content. The practical difference shows up in coverage: a tree only handles the paths someone thought to build, whereas an assistant handles the long tail of ordinary questions and escalates the rest instead of dead-ending. ### Can an AI assistant reply in Tagalog and Taglish? Yes — the assistant replies in whichever of English, Tagalog or Taglish the customer used, matching how they wrote rather than forcing one language. This matters in the Philippines because customers routinely switch mid-sentence, and a reply in stiff formal English reads as a machine even when the content is correct. ### Will the assistant make things up about my business? No — the assistant answers only from content you supply, and when it does not know something it says so and escalates to a person. That rule lives in the platform’s own code rather than in each client’s configuration, so no setting, prompt or customisation can switch it off; it is the one behaviour a client cannot override. ### Which messaging channels do you support? Vera supports website chat, Facebook Messenger, Instagram direct messages, WhatsApp and Viber, all answered by one shared assistant. Website chat is a single script tag on any site; Messenger and Instagram share one setup; WhatsApp template-message fees are passed through at cost; Viber is quoted separately because Viber charges a monthly minimum. ### Why does Messenger matter so much for Philippine businesses? The Philippines had 102.3 million Facebook Messenger users in July 2026 — roughly 84.4% of the population and about 95% of everyone online — which makes it the default place customers start a conversation. For many Philippine SMEs, Messenger is not an extra channel to bolt on: it is where the business already happens, ahead of both the website and the phone. ### How long does it take to go live? Website chat can be live within days of receiving your content, while Messenger and Instagram depend on Meta’s App Review, which currently takes about four to six weeks. The waiting is on Meta’s side rather than the build, which is why the review is filed early and the website channel usually launches first. ### Does the assistant take payments? No — Vera does not handle payments inside the conversation, by deliberate choice. Payment handling brings a large share of the regulatory and security burden while adding a small share of the value for the businesses we serve, so the assistant qualifies, books and hands over, and payment happens the way it already does. ### What happens when a real person needs to take over? The assistant escalates to a named person with the entire conversation attached, so nobody has to re-ask what the customer already explained. Escalation triggers on an explicit request for a human, on anything the assistant cannot answer from your content, and on whatever thresholds you set — a high-value enquiry, a complaint, a specific keyword. ## Pages - [AI assistants for Philippine business](https://vera-automate.com/) - [How the platform works](https://vera-automate.com/platform) - [Channels — Messenger, Instagram, WhatsApp, Viber](https://vera-automate.com/channels) - [Answer-engine optimisation](https://vera-automate.com/answer-engine) - [Custom websites and automations](https://vera-automate.com/custom) - [About Vera Automation](https://vera-automate.com/about) --- Last updated: 2026-09-06 Canonical: https://vera-automate.com/llms.txt