Vera

AI assistants · Philippines

Your customers message at 11pm.

Vera answers — on Messenger, Instagram, WhatsApp and your website. In English, Tagalog or Taglish. Then it books the appointment and hands your team the whole conversation.

How it works

It is running on this page. Ask it anything about what we do.

The same five steps, every time

  1. 01

    Catch

    A message arrives on Messenger, Instagram or your website — at 11pm, on a Sunday, during a typhoon.

  2. 02

    Answer

    From your real content: prices, services, hours, requirements. Never invented.

  3. 03

    Qualify

    It asks the questions your team would have to ask anyway, and records the answers.

  4. 04

    Act

    Books the slot, registers the request, drafts the brief, routes to the right branch.

  5. 05

    Hand over

    Escalates to a person with the whole conversation attached. Nobody re-asks anything.

Where your customers actually are

There were 102.3 million Messenger users in the Philippines in July 2026 — 84.4% of the population, and about 95% of everyone online. Viber is second at roughly 71%.

Source: NapoleonCat, July 2026. Most SME websites see a few dozen visits a week. Messenger is not a channel to add — for most Philippine businesses it is where the business happens.

  • WebsiteA single script tag. Works on any site.
  • MessengerWhere most Philippine customers already are.
  • InstagramSame setup as Messenger.
  • WhatsAppTemplate message costs passed through at cost.
  • ViberQuoted separately — Viber charges a monthly minimum.

It does not make things up

Vera means true. The assistant answers only from your real content — your prices, your hours, your policies. When it does not know something, it says so and hands over to a person.

That rule is enforced in code, not policy. A tenant can add facts; no configuration can switch off the rule that stops it inventing them. It is the one thing we will not let a client turn off.

We also build the hard things

Custom websites and custom automations, scoped and quoted per project. If the standard assistant is not what you need, tell us what is.

Custom builds

Found by AI search

We structure your content so ChatGPT, Gemini and Perplexity can cite you by name — bundled into every plan, not sold separately.

How that works

Common questions

What does Vera Automation do?

Vera Automation builds AI assistants that answer customer messages for Philippine businesses on Messenger, Instagram, WhatsApp and website chat, in English, Tagalog or Taglish. The assistant answers only from the business’s own content — its real prices, hours, services and policies — then qualifies the enquiry, books an appointment where relevant, and hands the full conversation to a person when it cannot help.

How is an AI assistant different from a chatbot?

A chatbot follows a fixed decision tree and fails as soon as a customer phrases something unexpectedly, while an AI assistant understands the question as asked and answers from a body of real business content. The practical difference shows up in coverage: a tree only handles the paths someone thought to build, whereas an assistant handles the long tail of ordinary questions and escalates the rest instead of dead-ending.

Can an AI assistant reply in Tagalog and Taglish?

Yes — the assistant replies in whichever of English, Tagalog or Taglish the customer used, matching how they wrote rather than forcing one language. This matters in the Philippines because customers routinely switch mid-sentence, and a reply in stiff formal English reads as a machine even when the content is correct.

Will the assistant make things up about my business?

No — the assistant answers only from content you supply, and when it does not know something it says so and escalates to a person. That rule lives in the platform’s own code rather than in each client’s configuration, so no setting, prompt or customisation can switch it off; it is the one behaviour a client cannot override.

Which messaging channels do you support?

Vera supports website chat, Facebook Messenger, Instagram direct messages, WhatsApp and Viber, all answered by one shared assistant. Website chat is a single script tag on any site; Messenger and Instagram share one setup; WhatsApp template-message fees are passed through at cost; Viber is quoted separately because Viber charges a monthly minimum.

Why does Messenger matter so much for Philippine businesses?

The Philippines had 102.3 million Facebook Messenger users in July 2026 — roughly 84.4% of the population and about 95% of everyone online — which makes it the default place customers start a conversation. For many Philippine SMEs, Messenger is not an extra channel to bolt on: it is where the business already happens, ahead of both the website and the phone.

How long does it take to go live?

Website chat can be live within days of receiving your content, while Messenger and Instagram depend on Meta’s App Review, which currently takes about four to six weeks. The waiting is on Meta’s side rather than the build, which is why the review is filed early and the website channel usually launches first.

Does the assistant take payments?

No — Vera does not handle payments inside the conversation, by deliberate choice. Payment handling brings a large share of the regulatory and security burden while adding a small share of the value for the businesses we serve, so the assistant qualifies, books and hands over, and payment happens the way it already does.

What happens when a real person needs to take over?

The assistant escalates to a named person with the entire conversation attached, so nobody has to re-ask what the customer already explained. Escalation triggers on an explicit request for a human, on anything the assistant cannot answer from your content, and on whatever thresholds you set — a high-value enquiry, a complaint, a specific keyword.