Privacy Policy
Last updated: 31 August 2026
Vera Automation builds and operates AI assistants on behalf of our clients. This policy covers data we handle when you interact with an assistant we operate, and when you use this website.
Who controls your data
When you message an assistant on a client’s website, Facebook Page or Instagram account, that client is the controller of the conversation. We process it on their behalf. Contact them directly to exercise your rights over that conversation, or contact us and we will pass the request on.
What we collect
- The messages you send to an assistant, and its replies.
- Contact details you choose to give — name, email, mobile — so the business can follow up.
- A conversation identifier and timestamp, and your browser user agent.
- On Messenger, Instagram and WhatsApp, the identifier the platform gives us for your conversation with that business.
What we do not collect
- We do not store raw IP addresses against conversations.
- We do not sell data, and we do not use your conversations to advertise to you.
- We do not use client conversations to train third-party AI models.
Automated processing
You are talking to an automated assistant. We tell you so at the start of a conversation. Messages are sent to a third-party AI provider (Anthropic and/or Google) to generate a reply. A person at the business may read the conversation and take over at any point.
Retention
Conversations are retained for 90 days and then deleted. Contact details captured as a lead are kept by the business you contacted, under their own retention policy.
Your rights
Under the Philippine Data Privacy Act of 2012 (RA 10173) you may request access to, correction of, or deletion of your personal data. Email hello@vera-automate.com, or see our data deletion page.